Privacy Policy
Darryl’s Air Conditioning and Heating
Effective Date: 10/06/2025
Last Updated: 10/06/2025
OVERVIEW
At Darryl’s Air Conditioning and Heating, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (phone number, email address, mailing address)
- Property address where services are performed
- Payment information (credit card details, billing address)
- Service history and equipment details
- Emergency contact information
- Communication preferences
- SMS consent and mobile phone numbers for text messaging services
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Device information and operating system
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information to:
- Provide HVAC services including installation, maintenance, and repairs
- Schedule appointments and service calls
- Process payments and manage billing
- Send service reminders and maintenance notifications via SMS and other channels,Respond to customer inquiries and provide support
- Improve our services and customer experience
- Comply with legal obligations and warranty requirements
- Send promotional communications (with your consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Scheduling software providers
- Equipment manufacturers (for warranty purposes)
- Professional services (accounting, legal)
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.
SMS Consent and Third-Party Sharing
SMS consent is not shared with third parties. We do not sell, share, or provide your SMS opt-in consent or phone numbers to third parties or affiliates for SMS marketing purposes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure storage of physical and electronic records
- Employee training on privacy and data protection
- Regular security assessments
- Encrypted transmission of sensitive data
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
SMS Text Messaging Terms & Conditions
By providing your mobile phone number and consenting to receive SMS messages from Darryl’s Air Conditioning and Heating, you agree to the following terms:
You may receive the following types of SMS messages:
- Appointment reminders and confirmations
- Service notifications and update
- Emergency service alerts
- Account notifications
- Customer support communications
Message Details
- Messaging frequency may vary based on your service needs and preferences
- Message and data rates may apply according to your mobile carrier plan
- Messages are sent using automated technology
Opt-Out Instructions
To opt out at any time, text STOP to any message you receive from us
You will receive a confirmation message when you opt out
After opting out, you will no longer receive SMS messages from us
Support
For assistance with SMS messages, text HELP or visit our website www.darrylsacandh.com. You can also contact us directly using the contact information provided in this policy
Carrier Compatibility
Our SMS service is compatible with major U.S. mobile carriers. Message delivery is subject to your carrier’s terms and network availability.
Data Usage
Standard message and data rates apply. Contact your mobile carrier for information about your messaging plan and any applicable charges.
Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
- Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the information provided at the end of this page.
Retention of Information
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty periods and as required by law.
Cookies and Website Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings, though this may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Darryl’s Air Conditioning and Heating
Address: 1331 Headquarters Drive, Greensboro NC
Phone: 336-370-1070
Email: darrylsacandh@gmail.com
Website: www.darrylsacandh.com